Question 1

How fast can I see a doctor online?

Accepted Answer

Most patients connect with a verified specialist within minutes during peak hours. You choose a slot or join the next available queue for eligible specialties.

Question 2

Is teleconsultation safe for my condition?

Accepted Answer

Telemedicine is ideal for many chronic follow-ups, medication reviews, counseling-heavy visits, and imaging interpretation. Emergency symptoms require in-person or ER care—your clinician will guide you.

Question 3

Do you provide prescriptions?

Accepted Answer

When medically appropriate and compliant with telemedicine regulations, clinicians may issue prescriptions with documentation. Controlled substances follow stricter rules.

Question 4

Are doctors verified?

Accepted Answer

Yes—every physician on techDr Tele Health completes credential verification including degree checks and medical council registration.

Question 5

What languages are supported?

Accepted Answer

Specialists offer consultations in English, Hindi, and regional languages—filter the directory by language before booking.

Question 6

Can I upload my lab reports before consultation?

Accepted Answer

Yes. You can keep your blood tests, scan reports, and previous prescriptions ready and share them during consultation for better diagnosis and follow-up planning.

Question 7

What happens if I miss my appointment slot?

Accepted Answer

If you miss the scheduled time, you can reschedule based on doctor availability. For urgent issues, we recommend booking the next available doctor immediately.

Question 8

How do refunds work if consultation is cancelled?

Accepted Answer

Refund timelines depend on payment method and cancellation policy. Eligible cancellations are processed securely and reflected to your original payment source.

Question 9

Can I book consultations for my family members?

Accepted Answer

Yes. You can book for parents, children, or dependents by entering patient details correctly so the doctor can provide accurate medical guidance.

Question 10

Will my consultation history be saved for future visits?

Accepted Answer

Yes. Consultation summaries and relevant notes are stored securely so future doctors on the platform can better understand your medical history.

Question 11

How does techDr Tele Health compare to hospital OPD?

Accepted Answer

We complement—not replace—in-person care. Ideal for follow-ups, second opinions, and timely access; physical exams and emergencies still belong in clinics or ERs.

Question 12

Do you store my medical records?

Accepted Answer

Visit summaries are retained per healthcare record policies and your consent matrix. Download or request deletion where regulations allow.

Frequently asked questions